Terms & conditions

1. Seller and scope

This website is operated by Acros Sport GmbH, Benzstr. 58, 71272 Renningen, Germany. Contact: [email protected] or +49 7159 7537. Seller details appear in the Legal notice. These terms concern distance sales of goods to consumers.

2. Current ordering status

Guest checkout lets you submit an order with an obligation to pay by bank transfer. Submitting saves your order as awaiting payment, not paid. Browsing, editing a cart and contact enquiries do not create an order. The saved order summary records your items, customer details, delivery selection and total.

3. Prices and payment

Prices are displayed in euro (EUR). The complete item and delivery total is shown before submission. Bank transfer is the payment method; checkout does not collect card details or make an automatic charge. Bank details will follow separately by email. Automatic payment emails are not yet available, so do not send money before receiving actual payment instructions. An order summary is not proof of payment or a VAT invoice.

4. Delivery

The store's selected destinations are the EU member states listed in Shipping information. Carrier coverage for a particular address is not verified by checkout; contact us before transferring money to confirm availability.

• Standard Delivery: €4.90 — estimated 3–6 business days after dispatch.
• Express Delivery: €9.90 — estimated 1–3 business days after dispatch.

Dispatch awaits verification of payment. No fixed processing time is promised. Delivery estimates are not guaranteed arrival dates; contact us if a delivery is delayed. Unless a different delivery time is agreed, consumer goods must be delivered without undue delay and generally within 30 days of concluding the contract. Statutory remedies for non-delivery remain unaffected.

5. Cancellation and withdrawal

To ask to cancel an unpaid order, contact us with its order number. Browsing this site or editing your cart alone does not create an order. For consumer distance sales, the statutory right of withdrawal generally lasts 14 days after receipt of goods. Our Returns & refunds page explains notification, returns and reimbursement, and includes an optional withdrawal statement.

6. Goods that do not conform to the contract

Statutory rights for defective goods apply under German consumer law, generally with a two-year limitation period from delivery for new goods, subject to statutory conditions. Consumers may request repair or replacement. A price reduction or withdrawal from the contract is available in the circumstances provided by law. These rights are independent of any manufacturer's voluntary guarantee and do not require a warranty registration.

7. Complaints

Send your complaint to [email protected], through our contact form, or by post to the registered address. Describe the goods, purchase details if available, the problem and the remedy you request. Photographs may help but are not a condition for exercising statutory rights. We respond to consumer complaints within 14 days. Necessary repair or replacement costs are borne by the seller.

8. Consumer protection and disputes

For a valid withdrawal, we reimburse payments received, including the least expensive standard delivery offered, within 14 days of receiving notice. We may withhold reimbursement until the goods or evidence of their return arrive, whichever occurs first, subject to statutory conditions. See Returns & refunds for full details, return costs and exceptions.

Nothing on this website excludes or limits mandatory consumer rights, including protections applicable in your country of habitual residence. Consumers may seek advice from their local consumer advice centre or the European Consumer Centre Germany. The former EU ODR platform has been discontinued.