Privacy policy

Controller and contact

Acros Sport GmbH, Benzstr. 58, 71272 Renningen, Germany, is responsible for personal data processed through this website. For privacy requests, email [email protected] or write to that address. Seller contact details appear in our Legal notice.

Contact enquiries

The contact form collects your name, email address, optional subject and message. It saves these privately so the business can handle your enquiry. Providing this information is voluntary, but an email address and sufficient message details are needed to answer you. Do not send card details, passwords or sensitive personal information.

The legal basis is Article 6(1)(b) GDPR for enquiries about steps before a contract, or Article 6(1)(f) for our legitimate interest in responding to other correspondence. Article 6(1)(c) applies where processing is necessary to meet a legal obligation, such as handling a statutory consumer request.

Cart and checkout

Your guest cart stores product identifiers, variant identifiers and quantities in your browser under so-cart-v1. It contains no name, address or payment details and persists until you empty it or clear browser storage. Cart and checkout price checks send product references, quantities and a selected destination to the server.

When you submit checkout, your name, email, delivery and billing address, order items, delivery selection and total are stored privately in Lovable Cloud to process the order (Article 6(1)(b) GDPR), meet applicable legal obligations (Article 6(1)(c)), and handle claims where necessary (Article 6(1)(f)). A necessary HttpOnly cookie grants access to your order summary in this browser for up to seven days; it contains no name or address. There are no customer accounts or public order-history lookups. Payment is by bank transfer outside this website; no card details are collected.

Technical data and service providers

The website and private contact-message storage use Lovable Cloud. Technical requests may include IP address, browser information, requested page and error details needed to deliver and secure the site. The website also requests photography from Pexels and Unsplash; those image services receive your IP address and request information when images load. Fonts are served with this website, not requested from Google Fonts.

Technical service providers may process information needed to provide their services. The website has no connected payment, delivery or email-sending service. We do not sell contact enquiries or use them for advertising. If a provider processes data outside the EEA, applicable GDPR transfer requirements must be met; contact us for information about the safeguards relevant to your data.

The published hosting service also uses Cloudflare bot-management protection and hosting-layer cookies. See the Cookie policy for the cookies observed on the published site.

Retention

Contact messages and order records are stored without an automatic expiry or deletion schedule in the current system. You can request deletion at the contact address above. The relevant retention criteria are the need to resolve your enquiry, applicable legal obligations and any need to establish, exercise or defend legal claims; data should not be kept longer than necessary for those purposes.

Your rights and requests

Subject to the conditions in the GDPR, you may request access, correction, erasure, restriction or data portability. You may object to processing based on legitimate interests. Send your request to our contact email, describe the right you wish to exercise and the information concerned. We may request proportionate identity verification where necessary to prevent disclosure to someone else.

We respond without undue delay, generally within one month; a lawful extension for complexity or number of requests must be explained within that month. You may complain to the State Commissioner for Data Protection and Freedom of Information Baden-Württemberg or to the supervisory authority in your country of residence.

Marketing, automated decisions and cookies

This store has no newsletter, advertising-cookie integration or automated decision-making that produces legal or similarly significant effects. The contact form does not subscribe you to marketing. See the Cookie policy for browser storage and available preferences.